Returns & Refunds

Our promise

We want you to be happy with your find. If something isn't right, you can return most items within 30 days of delivery for a refund.

Return window

You have 30 days from the date you receive your item to start a return.

Eligibility

To be returned, an item must be:

• in the same condition you received it, not used since delivery;
• with all parts, accessories, and paperwork it came with; and
• in its original packaging, if it came in any.

Some items are marked Final sale, no returns on the item page and in your cart. Final-sale items can't be returned unless they're the wrong item or not as described (see below).

Packages lost or damaged in shipping aren't eligible for a return (see below).

How to start a return

Email us at sales@thepurplejester.com with your order number and the item(s) you'd like to return.

We'll reply with return instructions and the address to ship to. Please wait for our instructions before sending anything back; packages sent without them may not be accepted.

Return shipping

You pay for return shipping. We recommend a tracked shipping service.

For returns you ship yourself, we aren't responsible for packages lost or damaged on the way back to us, so please pack items carefully and keep your tracking number. Returns sent on a prepaid label from us are our responsibility while in transit.

Refunds

When your return arrives, we'll inspect it and email you to confirm. If a return doesn't meet these conditions, we'll email you, and we can ship it back to you at your cost.

Approved refunds cover the item price plus any sales tax charged on it. Approved refunds are issued to your original payment method within 5 business days after your return arrives and we've checked it.

Your bank or card issuer may take a few extra days to post the refund to your account.

Original shipping charges aren't refunded unless you received the wrong item or it wasn't as described.

There is no restocking fee.

Lost or damaged in shipping

Once we hand your package to USPS or UPS, it's in the carrier's hands, and the risk of loss passes to you. We don't refund or replace packages that are lost or damaged in shipping, and items damaged in shipping can't be returned under our 30-day policy. Damage that happens in shipping doesn't make an item 'not as described.' We pack every order carefully. If your package arrives damaged, please email photos of the item and the box to sales@thepurplejester.com within 7 days of delivery so we can check whether the damage happened in shipping.

Wrong item or not as described

If you received the wrong item, or it isn't as described, email us within 30 days of delivery with your order number and photos of the item and packaging. Telling us quickly helps us sort it out faster.

We'll send a prepaid return label or otherwise cover return shipping, and give you a full refund: the item price, any sales tax, and the original shipping cost.

Exchanges

We don't offer exchanges. Most of our items are one of a kind, so we can't swap them for another. If you'd like something different, return the original item for a refund and place a new order.

Contact

Questions about a return? Email sales@thepurplejester.com. The Purple Jester is operated by TWISTED JESTER INC, El Paso, Texas.

This policy doesn't limit any rights you have under applicable law.

See also Shipping & Returns and Terms of Sale.