Shipping & Returns

Processing time

Items from our own stock ship in 1–2 business days after your order is placed (excluding weekends and holidays). Some items may list a different handling time on their page.

Shipping

We ship within the United States only. Shipping is calculated by destination in your cart, from El Paso, TX. The options are USPS Ground Advantage and UPS Ground. You'll get a tracking number by email when your order ships.

Local pickup

We don't offer local pickup. All orders are shipped.

Holiday shipping

For delivery by Christmas, please order by December 14, 2026. Delivery times are carrier estimates and aren't guaranteed.

Returns

Most items can be returned within 30 days of delivery for a refund to your original payment method. Items must be in the same condition you received them, not used since delivery, with all parts, accessories, and paperwork they came with, and in their original packaging if they came in any. You pay return shipping unless you received the wrong item or it isn't as described (tell us within 30 days of delivery). Items marked final sale can't be returned unless they're the wrong item or not as described. Packages lost or damaged in shipping can't be returned.

Lost or damaged in shipping

Once we hand your package to USPS or UPS, it's in the carrier's hands, and the risk of loss passes to you. We don't refund or replace packages that are lost or damaged in shipping, and items damaged in shipping can't be returned under our 30-day policy. Items damaged in shipping don't count as "not as described."

Full details: Returns & Refunds.

Sales tax

We charge Texas sales tax (8.25%) on orders shipped to Texas addresses, including the shipping charge. Orders shipped outside Texas aren't charged Texas sales tax. Tax is shown in your cart and at checkout before you pay.

Questions

Email sales@thepurplejester.com.